The report presented in 2017 especially stresses the emergence of a new consumer profile that has developed over the years. This new consumer has more information available to make decisions, values immediate and simple solutions and worries about energy consumption, looking for personalized services and increasingly integrated in the digital world.
“The new energy consumer profile requires companies to be able to adapt to this new scenario, fostering innovation, agility and flexibility within the organisation. Companies will thus be able to offer fees, products and services that cover clients’ needs”.
This year, and for the second year in a row, based on studies carried out by international observatories on consumer trends, global changes and consumer pattern fluctuations, and under the scope of the 2017 consumer energy report, everis is pleased to release a new report, KEY ENERGY CONSUMER TRENDS 2019, which aims to be a new benchmark for trends in the Spanish and Portuguese energy industry.